FAQ

General Questions

What is Buy Button Plus?

Buy Button Plus is a Shopify app that allows you to create customizable buy buttons for your products and collections. You can embed these buttons on any website, allowing customers to purchase your Shopify products without leaving your website.

How is Buy Button Plus different from Shopify's basic buy button?

Buy Button Plus offers significantly more customization options, advanced analytics, collection displays, and cart customization compared to Shopify's basic buy button. It's designed for merchants who want a more tailored and professional selling experience on external websites.

Which websites can I add my buttons to?

You can add Buy Button Plus buttons to virtually any website where you can add HTML code, including:

• WordPress sites

• Squarespace

• Wix

• Custom HTML websites

• Blog platforms

• Landing pages

• Email marketing campaigns (some restrictions apply)

Do I need technical skills to use Buy Button Plus?

No. Buy Button Plus is designed to be user-friendly with a visual editor and simple copy-paste embedding. You don't need coding knowledge to create and use the buttons. However, some advanced features might benefit from basic HTML/CSS knowledge.

Setup and Installation

How do I install Buy Button Plus?

1. Visit the Shopify App Store and search for "Buy Button Plus"

2. Click "Add app" to install it to your Shopify store

3. Follow the setup wizard to configure your account

4. Create your first button using the editor

Is there a limit to how many buttons I can create?

No, you can create as many buttons as you need for your products and collections. There are no artificial limits on the number of buttons you can create or embed.

Can I use Buy Button Plus with multiple Shopify stores?

Each Buy Button Plus installation is tied to a single Shopify store. If you have multiple stores, you'll need to install the app separately for each one and manage the buttons for each store through their respective dashboards.

Button Creation and Customization

How do I create my first button?

1. From the Buy Button Plus dashboard, click "Create button"

2. Choose whether to create a Product or Collection button

3. Select the product or collection you want to feature

4. Customize the button appearance in the editor

5. Save your button and copy the embed code

Can I customize the look of my buttons?

Yes! Buy Button Plus offers extensive customization options, including:

• Button colors, sizes, and styles

• Font selections and text customization

• Product information display options

• Cart appearance and behavior

• Collection layouts and card styles

Can I create buttons for collections of products?

Yes. Buy Button Plus supports collection buttons that can display multiple products in grid, carousel, or list layouts. Customers can browse and purchase from these collections directly through your embedded buttons.

Can I translate button text to other languages?

Yes. In the button settings, you can customize all text elements to any language. For advanced needs, you can also set up multi-language support through the Advanced settings.

Implementation and Usage

How do I add a button to my website?

1. Copy the embed code from the button details page

2. Go to the page on your website where you want to add the button

3. Add an HTML element or block

4. Paste the embed code

5. Save your changes

Will the buttons work on mobile devices?

Yes. Buy Button Plus buttons are fully responsive and will adapt to fit different screen sizes. You can also customize specific aspects of how buttons appear on mobile devices using the Responsive settings.

Do the buttons slow down my website?

Buy Button Plus is designed to load efficiently with minimal impact on your website's performance. Buttons load asynchronously, meaning they won't block other elements of your page from loading. For optimal performance, follow the recommendations in the Performance Optimization section.

Can I track sales made through my buttons?

Yes. Buy Button Plus provides detailed analytics for each button, including total sales, number of orders, conversion rates, and more. You can view these analytics on each button's details page.

Pricing and Billing

How much does Buy Button Plus cost?

Buy Button Plus offers several pricing tiers based on your needs. Please refer to our pricing page for the most current information.

Is there a free trial?

Yes, Buy Button Plus offers a 14-day free trial so you can try all features before committing to a subscription.

What happens if I uninstall the app?

If you uninstall Buy Button Plus, all your buttons will stop working on websites where they're embedded. Your button configurations will be kept for 30 days, allowing you to reinstall without losing your setup.

Cart and Checkout

How does the checkout process work?

When a customer clicks your buy button:

1. The product is added to their cart

2. A cart drawer/popup appears on the page

3. They can continue shopping or proceed to checkout

4. The checkout process uses your regular Shopify checkout system

Can customers add multiple items to their cart?

Yes. Customers can add multiple items from different buttons on your website to a single cart before proceeding to checkout.

Can I customize the cart appearance?

Yes. Buy Button Plus allows you to customize the cart's appearance, including:

• Cart background color

• Text and accent colors

• Checkout button styling

• Cart messages and text

Do the buttons support discount codes?

Yes. You can enable a discount code field in the cart, allowing customers to apply valid Shopify discount codes to their purchase.

Advanced Features

Can I create buttons for products with variants?

Yes. Buy Button Plus fully supports products with variants. Customers can select their preferred options (size, color, etc.) before adding to cart.

Does Buy Button Plus support subscription products?

Yes, if you use a Shopify subscription app that's compatible with the Shopify checkout system. The buy button will respect the subscription options configured for your products.

Can I connect Buy Button Plus to Google Analytics?

Yes. In the Advanced settings, you can add Google Analytics integration to track button views, add-to-cart events, and purchases through your GA account.

Can I create buttons for digital products?

Yes. Buy Button Plus works with all product types available in Shopify, including digital products and services.

Support and Troubleshooting

How do I get help if I have issues?

For help with Buy Button Plus:

1. Check this documentation, particularly the Troubleshooting section

2. Contact our support team through the "Help" section in your Buy Button Plus dashboard

3. Email [e-mail] with your questions

Why isn't my button showing up on my website?

There could be several reasons:

1. The embed code might not be properly inserted

2. The button might be set to "Inactive" in your dashboard

3. There might be JavaScript errors or conflicts on your page

See the Button Not Displaying section for detailed troubleshooting steps.

Do you offer custom development or implementation services?

Yes. For merchants with specific needs, we offer custom implementation services. Contact our support team for details and pricing.

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